App Privacy Policy

1. Overview

Devbaa Innovation provides IoT-based smart water management products and related app services. By downloading, accessing, or using our app or connected services, you agree to the collection and use of information as described in this policy.

We use the information we collect only to provide, operate, secure, support, and improve our products and services.

2. Information We May Collect

• Mobile number, used only for authentication, account access, and login verification.
• Support details you voluntarily provide when you contact us for help or service.
• Device and usage information such as device type, operating system, IP address, app version, access times, and diagnostic logs.
• IoT system data such as tank level status, valve or motor status, timer schedules, alerts, site details, and device identifiers.
• Crash reports, performance logs, and other technical information needed to identify and resolve errors.

We do not ask for or collect personal profile details such as full name, email address, organization name, or postal address through the app unless you voluntarily provide them while contacting us for support.

3. How We Use Information

• To provide and operate Di-Tank and other Devbaa Innovation services.
• To verify your mobile number through Firebase Authentication for secure app login and account access.
• To monitor connected water management devices and display system status in the app.
• To enable scheduling, automation, alerts, and customer support.
• To troubleshoot technical issues, improve app performance, and maintain service reliability.
• To communicate service updates, security notices, and important product information.
• To comply with applicable legal, regulatory, security, and operational requirements.

4. Third-Party Services

Our app uses Firebase Authentication, provided by Google/Firebase, to verify mobile numbers and enable secure login. Your mobile number and related technical verification data may be processed by Firebase for authentication, fraud prevention, abuse prevention, and security purposes.

Our app may also rely on Google Play Services for normal Android app functionality. These third-party services may collect limited technical information according to their own privacy policies.

5. Sharing of Information

We do not sell your personal information. We may share information only when necessary:

• With service providers who help us operate, maintain, or improve our app and IoT services.
• With your organization or authorized administrator when the app is used for a managed site or project.
• When required by law, legal process, government request, or to protect rights, safety, and security.
• During business transfers such as merger, acquisition, restructuring, or asset transfer, subject to appropriate safeguards.

6. Data Retention

We retain information only for as long as needed to provide our services, support users, maintain business records, meet legal obligations, resolve disputes, and improve our products. IoT logs and technical records may be retained for operational and diagnostic purposes.

7. Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage method is completely secure, so absolute security cannot be guaranteed.

8. Your Choices and Requests

You may contact us to request access, correction, or deletion of your personal information, subject to applicable legal and operational requirements. You can also manage app permissions such as notifications, location, or device access from your mobile device settings where applicable.

9. Children’s Privacy

Our services are intended for business, infrastructure, and operational use. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

10. Links to Other Websites

Our app or website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third-party services. Please review their privacy policies before using them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our app or services after changes are posted means you accept the updated policy.